Hi, I also have a purple Roku Stick 3500. It used to work with the Roku App but the network changed and I giess Roku Stick 3500 keeps connected to the former wireless connection. I see Roku menu on the tv screen. Please help?
The problem is that you have to use a remote to connect to a network.
Now, if you can change the SSID and password of your network to the old SSID/password, then the Roku will connect, if you haven't done a factory or network reset on the Roku device.
If you are not able to do that, you need a remote. And none of the current remotes work with the 3500. Which means upgrading to a newer device.
Roku Community Streaming Expert
Note: I am not a Roku employee.
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