Remotes

[RokuKariza-D]

Hello @Lhayes

Thanks for reaching out here in the Community.

Have you tried to set up your remote for TV controls? Here's how: 

1. Press the Home button on your Roku voice remote.
2. Scroll up or down and select Settings.
3. Select Remotes & devices and then select Remote.
4. Choose your voice remote from the list and select Set up remote for TV control.
5. Follow the on-screen prompts to complete the process.

For more information, you can check our FAQ here: How do I set up my Roku® voice remote to control my TV?

Moreover, you can purchase a new remote here for your Roku Streaming Stick+ (3810X). 

I hope this helps!

All the best,

Kariza

[KaIH]

Hi, I also have a purple Roku Stick 3500. It used to work with the Roku App but the network changed and I giess Roku Stick 3500 keeps connected to the former wireless connection. I see Roku menu on the tv screen. Please help?

[DBDukes]

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@KaIH wrote:

Hi, I also have a purple Roku Stick 3500. It used to work with the Roku App but the network changed and I giess Roku Stick 3500 keeps connected to the former wireless connection. I see Roku menu on the tv screen. Please help?

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The problem is that you have to use a remote to connect to a network.

Now, if you can change the SSID and password of your network to the old SSID/password, then the Roku will connect, if you haven't done a factory or network reset on the Roku device.

If you are not able to do that, you need a remote. And none of the current remotes work with the 3500. Which means upgrading to a newer device.