I have been thinking about buying Roku Voice Remote Pro, but one thing is stopping me. It is the warranty issue that I had about 2.5 year ago with a Roku Voice Remote.
Has Roku fixed these warranty issues that I seen from the past?
If you want a detailed info, I bought Roku Voice Remote from a Amazon itself about 3 years ago. A few months after buy it, the mute button broke on it. I know it was the mute button. The mute button does not have click to it. It feels like it is free floating without anything behind it.
Originally Roku told me that I had to go thru the TV manufacturer, but the TV manufacturer said they could not warranty it out since it was not the TV remote. I got the run around for a number of times.
Then I finally got someone from Roku that could understand this, but then I got into another run around.
Roku's support kept on telling me that there was no warranty because I bought it from Amazon aka 3rd party retailer even tho it was Amazon itself. They continued to say that I had to go thru Amazon for a replacement, but Amazon would not exchange it because it was past their exchange/return period. Amazon told me to go thru Roku.
So I still have this broke mute button Roku Voice Remote, but it is in a drawer for now.
I know it was the remote because I bought a 2nd Roku Voice Remote from Walmart, and it is does not have this issue. I am still using the Walmart bought Roku Voice Remote.