Remotes

[ashman0221]

New streaming stick 4k. Occasionally when I try to turn down the volume with the Roku remote it goes up. I try to turn the volume up to see what happens and still goes up. I need to get the tv remote to turn down the volume. After that the Roku remote then works. I have repaired the remote but it still keeps happening.  I have owned several rokus and this has never happened. 

[RokuERey]

Hi @ashman0221,

Greetings from the Roku Community!

Thanks for flagging us about this remote behavior you overserved, and we'd like to learn more about it so that we can better isolate it.

When you see the issue occur, have you also tried performing a system restart on the device and then trying again to see if that results in the same issue?

In addition, could you also share with us the model number of this remote? We'd like to take a closer look.

Thanks,

Rey