Remotes

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Goatark
Level 7

Re: Voice remote pro won't charge

I am having the same issue. The remote won’t charge. 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Voice remote pro won't charge

Hey @Goatark

Thanks for bringing this to our attention.

We would recommend starting with the troubleshooting steps available in this Support link: How to fix your Roku® voice or simple remote that is not working. If still no dice, please reply here with the serial number of the Roku device associated with the Voice Remote Pro. It can be found at the back or underneath the player itself.

Keep us posted!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Goatark
Level 7

Re: Voice remote pro won't charge

3226000888

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RokuKariza-D
Roku Employee
Roku Employee

Re: Voice remote pro won't charge

@Goatark

Appreciate the reply.

I have forwarded your concern and information to our team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
GretchenT
Level 7

Re: Voice remote pro won't charge

Having the same problem and none of the troubleshooting has helped. The remote only works when it is plugged in. The pairing button doesn’t respond at all unless it is plugged in.  We charged the remote all night. Serial number is YH00C3943795. Thank you! 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Voice remote pro won't charge

@GretchenT

Thanks for reaching out!

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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RMW
Level 7

Re: Voice remote pro won't charge

I've tried the troubleshooting and reconnecting tips provided in this thread with no change in my remote charging. Are there any other steps to fixing my relatively new remote? If no, is there a way to replace it?

Thank you

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RokuKariza-D
Roku Employee
Roku Employee

Re: Voice remote pro won't charge

@RMW

Thanks for the post.

Please reply here with the serial number of the Roku device associated with the affected Voice Remote Pro. It can be found at the back or underneath the player itself. I'll be able to further assist you from there.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Santy323
Level 7

Re: Voice remote pro won't charge

I’m having the same problem as everyone else. My remote won’t charge at all. 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Voice remote pro won't charge

@Santy323

I hope you're doing well.

Please see my post above so I can assist you further.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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