Remotes

[Goatark]

I am having the same issue. The remote won’t charge. 

[RokuKariza-D]

Hey @Goatark

Thanks for bringing this to our attention.

We would recommend starting with the troubleshooting steps available in this Support link: How to fix your Roku® voice or simple remote that is not working. If still no dice, please reply here with the serial number of the Roku device associated with the Voice Remote Pro. It can be found at the back or underneath the player itself.

Keep us posted!

All the best,
Kariza

[Goatark]

3226000888

[RokuKariza-D]

@Goatark

Appreciate the reply.

I have forwarded your concern and information to our team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

All the best,
Kariza

[GretchenT]

Having the same problem and none of the troubleshooting has helped. The remote only works when it is plugged in. The pairing button doesn’t respond at all unless it is plugged in.  We charged the remote all night. Serial number is YH00C3943795. Thank you! 

[RokuKariza-D]

@GretchenT

Thanks for reaching out!

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[RMW]

I've tried the troubleshooting and reconnecting tips provided in this thread with no change in my remote charging. Are there any other steps to fixing my relatively new remote? If no, is there a way to replace it?

Thank you

[RokuKariza-D]

@RMW

Thanks for the post.

Please reply here with the serial number of the Roku device associated with the affected Voice Remote Pro. It can be found at the back or underneath the player itself. I'll be able to further assist you from there.

All the best,
Kariza

[Santy323]

I’m having the same problem as everyone else. My remote won’t charge at all. 

[RokuKariza-D]

@Santy323

I hope you're doing well.

Please see my post above so I can assist you further.

All the best,
Kariza