Remotes

[Smschwentner]

I have a voice remote pro rechargeable. A few nights ago, the volume buttons only control the volume for private listening and not the tv.  There are not headphones attached to the remote.  I have restarted the Roku player, unpaired and paired the remote, and have charged it also.  Any ideas?  It was purchased in May of 2023

[RokuJanadeeK]

Hi @Smschwentner,

Thanks for bringing this concern to our attention.

May we know what Roku device this remote pairs with? What is your device's current OS version? (You can check through Settings > System > About.) Lastly, is there a certain remote percentage when you observe the issue occurring?

Please keep us updated.

Regards,
Janadee