Same problem, I can recharge the remote and sometimes only last an hour.
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Paired to model 3810x. Serial # 213174868179
Can use another remote that takes batteries, no problem. Also this site is awful.
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I AM HAVING THE SAME ISSUE. ONLY TIME IT WORKS NOW IS WHEN IT IS PLUGGED INTO WALL! Did work great but not anymore!
Same here and cord is short. Roku needs to fix this. Try a diffrent usb wall plug in.
This site is terrible, can’t tell if I am replying to your message or back on my original message???. Same here and cord is short. Roku needs to fix this. Try a diffrent usb wall plug in.
My roku pro just died again. Had a full charge and 30 minutes later charge was DEAD. Like you I have to keep it plugged in for it to work. I am demanding a new one.
I had this same problem and then I decided to pry the remote open and unplug the battery from the chipset entirely.. I unplugged it and replugged it a few times and a few of those times I plugged the charger in just to see what would pop up on the screen. After a few times of doing this it actually started to charge again. I'm not even sure what the problem was.. maybe there was some dirt in the 3pin connector for the battery.. maybe the pins popped out and weren't seated correctly after the remote had taken some abuse..
I'm not sure. I would guess the last one though. I guess it makes sense that the pins could pop out. There's really nothing holding them in place besides friction. By that I mean there's no clip to hold the connection down. If anyone tries this and it works, let me know!
reply to my original post:
I see many more people with this same issue but it seems no one has tried this trick. After doing this mine works completely fine now. If any of you are a bit handy and can use a screwdriver and get into the remote (as absolutely ridiculous that is) to fix it, I sincerely hope you try it and it works for you as well. Let me know how it goes!