Remotes

[RokuMary-F]

Hi @kfkboys,

Thanks for reaching out and providing me with your information.

I have passed along your information to our Support team. They will follow up and assist you via email.

We appreciate your patience in the meantime.


Best regards,

Mary

[RokuMary-F]

Hi @World5513,

Welcome to the Roku Community!

We're sorry to hear that you're having this experience. Can you please provide the serial number of your Roku device that is paired with your Roku remote from Settings>System>About? I'll be able to pass it along to our Support team who can assist you further.

Please keep us posted with the details.


Best regards,
Mary

[World5513]

Serial # X00300HED8WW

[RokuMary-F]

Hi @World5513,

Thanks for keeping in touch and providing the additional information.

We'll have a member of our Support team reach out to you via email, they will continue assisting you from there and provide a resolution to this issue.

If you need any additional help and we’ll follow up to continue assisting you.


Best regards,
Mary

[StevenCee]

@RokuMary-F  What is the point of a user community, if people's issues are resolved via private emails from Roku Support, and not posted publicly?  We should just contact support directly, if that's even possible, and not bother posting here, if that's the way problems are solved, no?

[aanchalsmg]

my remote is also not charging, plz advise what to do next.

Thanks

[RokuMary-F]

Hi @aanchalsmg,

Thanks for posting in the Roku Community!

If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Kindly include the serial number of your Roku device that is paired with your Roku remote and what troubleshooting steps have you taken so far to try to resolve the issue.

We look forward to hearing from you and assisting you with your needs. Thank you!


Best regards,
Mary

[Amass]

I left it charging for three days and it actually took a charge.  Went up to 100% 

[Amass]

I just left it plugged in for 4 days and for some reason it is fully charged. I don’t know why but it’s fully charged.