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GrayFox
Newbie
‎07-16-2022 11:04 AM

Voice remote pro freezes after a couple of hours without usage

If I am streaming a series continuously for a couple of hours without using the remote, quite frequently the remote becomes non functional ie none of the buttons work (except for volume).

I can use the RoKu app on my phone to control the Streaming Stick 4k+ When this happens...

Indeed the Roku app will show that the voice remote pro is still connected.

If I reboot the system the voice pro remote will start working again.

Can this be fixed or is it time for a warranty claim?

Thanks for any suggestions.

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1 REPLY 1
RokuMary-F
Community Moderator
Community Moderator
‎07-19-2022 11:08 AM

Re: Voice remote pro freezes after a couple of hours without usage

Hi @GrayFox,

Thanks for reaching out to the Roku community!

If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Kindly include the serial number of your Roku device that is linked to your remote as well as the model of your Roku remote so we can assist further.

Keep us posted with the details.


Best regards,
Mary

Mary F.
Roku Community Moderator
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