Remotes

[Renman187]

Like everybody else, my voice remote doesn't work.  Sometimes after a reset and a repairing it will work for a while, but even then it is inconsistent.  By that, I mean the hands free will work from certain menu locations, but not others.  After my last reset, I can't get either the hands free or the button voice command to work at all.  Please help.

[RokuJharra-Q]

Welcome to the Roku Community, @Renman187!

We appreciate you reaching out to us regarding the issue you are facing with your Roku remote. Your concerns are important to us, and we are committed to assisting you.

To ensure we provide the best support possible, we kindly ask for a bit more information from you.

• Please provide the serial number of the device that is paired with the remote. 
• Is this the remote that came with your Roku device, or was it purchased separately? 
• When did you start experiencing issues? 
• Are there any lights on your remote or device when you press random buttons or the pairing button?

In the meantime, please consider using our Roku mobile app for temporary and backup remotes. For detailed instructions, please refer to our dedicated support article: How to use the Roku mobile app.

We look forward to your response at your earliest convenience.

Best regards,
Jharra