Remotes

[Noday]

My remote doesn't charge anymore.  First time I had this issue.  It is a voice remote pro 1st generation. My other older tvs basic remotes never gave me this issue since the use batteries.  I plugged it into different outlets and different ports.  My USB cord charged my other devices so it isn't that.

[Noday]

I just checked if it works while it's plugged in.  It does so the chord is feeding it energy but it isn't holding the charge.

[Noday]

It has been charging for more than 12 hours and it is still on 0% charged. It works while plugged in and the green light is flickering slowly so it looks like it's charging. I need a replacement. I've seen others had this issue.  A $30 remote is too expensive to only work for around a year. 

[RokuCarly]

Greetings from the Roku Community, @Noday!

We appreciate you precisely elaborating on your Roku remote concern, and we'd be happy to provide further information.

Before proceeding, please confirm which specific Roku player this remote was connected to. For a more efficient resolution, we recommend contacting your TV manufacturer directly, as they supplied the player hardware, including the remote, for Roku-branded TVs such as Hisense, TCL, and ONN.

Nevertheless, if this is connected to a different Roku player, please let us know the model name and if this is the remote that comes with it or if was it purchased separately.

We'll be looking forward to your response!

Best regards,
Carly

[Noday]

I purchased it separately from Walmart as an upgrade because I wanted the rechargeable and voice activated capabilities. I use it on my 65" Onn TV but like I said it was purchased later.  It is a roku voice remote pro. I believe it's a first  generation roku voice  pro. RCS01RW is the manufacturer part number. 

[RokuCarly]

Thanks for the added infromation, @Noday.

I'd be happy to coordinate this with our Support team for further assistance. Kindly keep an eye on your inbox, as I will reach out to you via Private Message to gather further details about this. 

In the meantime, we appreciate you reporting this issue as well as your continuous patience and understanding as we work on this. 

Best regards,
Carly

[Noday]

I'm still waiting on confirmation from the support team but I do appreciate that a solution was offered. I hope that Roku fixed the faulty battery issue.  I have been a huge Roku fan since I first bought one.  I told many people about my 1st Roku box when I 1st got it.  I saw it's huge potential.  Thanks again.

[RokuCarly]

Hi, @Noday.

Thank you for the kind words. No worries! I have already created a follow-up request to our Support team regarding this case. 

If you have further questions or are in need of any assistance, feel free to reach out. I'd be happy to help you anytime. 

Have a great day and Happy Streaming! 💜

Best regards,
Carly