Remotes

[Chucklani]

I am having the same issue with the remote not holding a charge. I have troubleshooted with all of Roku’s suggestions and no resolution. I will be more than happy to provide my serial number in a PM however I couldn’t find how to PM on this forum. Please help! 

[RokuJharra-Q]

Hi @Chucklani @Cgk,

Thank you for contacting the Roku Community! We're grateful for bringing this to our attention. We'd like to delve deeper into this issue to assist you. We've sent you a private message to provide further assistance.

We look forward to your response!

Thanks,
Jharra

[Christina311]

I’m can’t figure it out either!!! Couldn’t find a number to call. Definitely not a fan of their costumer service for this reason 

[RokuJharra-Q]

Hello @Christina311,

We understand how frustrating technical issues can be. To contact us directly visit our Roku Customer Support page and select the best support options category. You can find an option to talk to one of our live representatives.

Please don't hesitate to reach out if there's anything else we can assist you with.

Best regards,
Jharra

[Cgk]

I sent in the SN in the private message and no response. I have 4 fire sticks - never had a problem with any of them. Ever.

time to step up Roku…

[lindseyc724]

I'm having the same issue. Remote is a couple months old and charged at 100%. The remote only works if it's plugged in. Otherwise, none of the buttons work. I tried resetting the remote and it didn't work. Any ideas?

[Cgk]

Is there any resolution?  This was over $100 when I purchased it. Very disappointing. I’m 

[RokuJharra-Q]

Hey @Cgk, thanks for your post!

We understand that you might not have received our email, so we've sent it again. Please take a moment to check your messages for further assistance with this issue.

Thank you for your understanding!

Best regards,
Jharra

[pamz527]

No one responded to my original post about my remote not working and paid warranty worthless

[Brumbaug]

My voice remote is dead. It started by unpairing occasionally, then frequently, and now my voice remote has been dead for a month. I submitted a ticket through the community, but have not received a response in over 3 weeks. I just came across this post and am hoping you'll respond.