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Re: Roku voice remote pro not working unless plugged in
Same here....looks like cheap soldering job on these remotes!
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Re: Roku voice remote pro not working unless plugged in
Hi @kbryan, @Jonathanguest86,
Thanks for sharing your concern with us. We would like to know if the hard reset will work.
Please try to follow the steps:
- Plug the remote into power.
- Hold down the pairing button for 20 seconds (while holding down, the remote light will start to flash. Keep holding, and at the 20-second mark, the light will turn off. The remote will then restart).
Let us know if that helps!
Best regards,
Bernie
Roku Community Moderator
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Re: Roku voice remote pro not working unless plugged in
Bernie you really need to stop replying that same terrible advice about rebooting the remote. That's not the problem. Roku needs to recall these remotes the battery packs are defective and the soldering is substandard
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Re: Roku voice remote pro not working unless plugged in
I just purchased a brand new from Amazon Roku Ultra with voice remote pro. Everything the folks have said in this topic also applies to my brand new defective remote. I charged it for 48 hours. It paired just fine and then died within 10 minutes after unplugging it. The screen notification says 100% charge but still it will do NOTHING until I plug it in again and then it works until I unplug it again. Its been like this for 5 days. Its obvious some of these remotes are defective. Do I need to return the entire product to Amazon or will Roku honor its warranty and send me a new remote. BTW I own 4 older Rokus and have never had a problem.
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Re: Roku voice remote pro not working unless plugged in
Hi @Fred2024,
Thank you for posting here in the Roku Community!
We apologize for any inconvenience this may have caused you. We appreciate you letting us know about your problems on your Roku remote, and we'll be glad to assist you further. Have you tried a different power outlet, USB cable, and USB charger?
Kindly note that we have sent you a private message through the Roku Community to help you resolve the issue. Please check your inbox, as we have contacted you from there.
We hope to hear back from you.
Best wishes,
Eunice
Roku Community Moderator
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Re: Roku Voice Remote Pro not holding a charge
Hi @Fred2024,
Thank you for posting here in the Roku Community!
We apologize for any inconvenience this may have caused you. We appreciate you letting us know about your problems on your Roku remote, and we'll be glad to assist you further.
Kindly note that we have sent you a private message through the Roku Community to help you resolve the issue. Please check your inbox, as we have contacted you from there.
We hope to hear back from you.
Sincerely,
Eunice
Roku Community Moderator
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Roku Voice Remote Pro not holding a charge
Hello Roku. My Roku Voice Remote Pro does not eat batteries as this subject implies. I don’t know how my messsge got listed under this subject. It has built in rechargeable batteries. My brand new remote will not work unless it remains plugged in. But you know that as I posted under a different Subject as follows and you replied with a request for more info which I provided I’m still waiting for an answer to that reply Bottom line if Roku will not honor a warranty on brand new defective remotes I will be forced to return the entire system to the seller Please advise as to what will be done to replace my defective remote remotes
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Re: Roku Voice Remote Pro not holding a charge
Phone # 540-905-5002
Address - Alfred Truslow
1725 Cedar Dr
Marietta, GA 30066
Device Sn - X010003Y17G0
Device Model - 4802X - Roku Ultra
Remote Sn - 3226001360
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Re: Roku Voice Remote Pro not holding a charge
Thanks for letting us know about this, @Fred2024.
As we checked, one of our moderators has already sent you a Private Message with further information and instructions. Kindly check your inbox from time to time.
In the meantime, your patience and understanding are highly appreciated.
Best regards,
Carly
Roku Community Moderator
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Re: Roku voice remote pro not working unless plugged in
Hello. Here is the latest victim of the same issue. This remote only works when plugged into the Roku Ultra device. Based on the comments I am reading in this thread, this is clearly a defective model. Need help to make it work.