Remotes

[RokuJharra-Q]

Hi @Brumbaug, thank you for keeping us posted!

We have sent you a private message regarding the update on your remote issue. Please check your email inbox.

Thanks,
Jharra

[hollowch]

My remote works but frequently goes to sleep and is unresponsive.  It has plenty of charge.  To overcome this, I plug it into the charger and it instantly wakes up and can be used without being plugged in.  There is no frequency of this occurrence other than several times a day and I cannot correlate it to anything that we are doing.

[RK_45]

Hello, I am having this problem and none of the troubleshooting methods were able to resolve my issue. My remote only works when it is plugged in. The remote shows 100% battery life but won't work unless plugged in to power. Please help me resolve this issue. 

[Ahammerle]

The same thing is happening to my remote 

[Kimberlywilson]

Mine is doing the exact same!My pairing button keeps flashing as long as I have it on the charger the remote works perfectly.

[RokuJharra-Q]

Hi Community users,

We sincerely apologize for the delayed response.

If you are experiencing any issues with your Roku Voice Remote Pro, such as difficulty with charging, powering on only when plugged in, not turning on or working, or not holding a charge, please be assured that we are here to provide assistance.

Here are some troubleshooting steps you can try:
- Test with different power outlets, micro USB cables, and USB chargers.
- Reset the remote by pressing and holding the Back/pairing button and Home buttons simultaneously for about 20 seconds.

For detailed instructions on how to reset the remote, you can refer to this support on How to fix your Roku voice remote that is not working.

If the issue persists after trying the troubleshooting steps provided, please send me a Private Message with the following details:
- Serial number of the Roku player this remote is paired to.
- Is this the remote that came with that device? If not, kindly specify if this is a Roku Voice Remote Pro or Roku Voice Remote Pro (2nd edition).
- When and where did you purchase this?

To send a PM, kindly select my username, View Profile, and on the right side of the page, select Send this user a private message.

We appreciate your patience and understanding.

Thank you,
Jharra

[travisvinje]

I having the same issue. Remote won't work unless plugged in. I've tried all the troubleshooting and it didn't work. 

[RokuJharra-Q]

Hi, @travisvinje,

Thank you for posting here in the Roku Community!

We truly value your input and efforts in reporting this issue. To help us assist you more effectively, could you kindly provide the following information?

- The serial number of the Roku player that this remote is paired with.
- Is this remote the original one that came with the device? If not, could you please clarify whether it is a Roku Voice Remote Pro or the Roku Voice Remote Pro (2nd edition)?
- When and where was this remote purchased?

Your cooperation is greatly appreciated.

Thanks,
Jharra

[Jemanning123]

Hi, I am having the same issue.

[hollowch]

I gave up trying to make this remote work.  I firmly believe it is a case of having an older Ultra box and a newer remote.  They don't play well together and the remote keeps going to sleep only to wake up with plugging it back in to the charger or momentarily touching the pairing button on the back of the remote.  So what I have done is just bought another and newest offering of the Roku Ultra box. Have not had any problems and it works fantastic, just like my older Roku system before I "upgraded" (Ha!) to a "better" (Ha!) remote.

Hey Roku! If you want me to send you my previous Ultra box with remote for troubleshooting let me know.  I suspect this is a software issue as most things are in technology.