Remotes

[Madfun]

Volume sometimes works on this Vizio TV, but almost never does.  Tried remote set up and I heard the music and then it was muted, but remote still will not control volume. Power and mute work. Two other remotes in home work perfectly 

[RokuJharra-Q · Accepted solution]

Thank you for posting here in the Roku Community, @Madfun!

We understand that your remote volume control is intermittently working. We'd like to know if you have tried the troubleshooting steps below to see if it makes a difference.

1. Press Home on your Roku voice remote
2. Scroll and select Settings
3. Select Remotes & devices
4. Select Remote
5. Choose your voice remote from the list and select Set up remote for TV control
6. Follow the on-screen prompts to complete the process

NOTE:

1. When you hear music playing, select Yes to confirm. If you do not hear music playing, try increasing the volume using your TV remote.
2. Next, your Roku device attempts to mute the volume using remote codes for the detected TV brand. If the music stops, select Yes.
3. If the music continues to play, select No. Your Roku device was unable to detect the correct information about your TV, however, you can manually enter the brand by selecting Enter TV brand.
4. As you enter the brand using the on-screen keyboard, a list to the right populates. After you select the brand, the music begins playing again. Select Yes when you hear it. As before, your Roku device again attempts to mute volume, this time using the first of multiple remote codes for the TV brand you entered. After each code is attempted, you are asked if the music stops playing. When it does, select Yes.
5. Your Roku voice remote is now programmed to control both power and volume on your TV. Select OK to continue.

Please let us know if the issue is fixed or reply back to the thread for further assistance, we will be glad to help you.

Thanks,
Jharra