Remotes

[datacop]

My voice remote for my Roku TV is barely keeping a that charge 24 hours and when I use it I get periodic popups that say the TV isn't receiving voice and to try to re-pair the remote.  Repairing doesn't seem to do anything.  Any ideas?

[RokuTakashi]

Hi, @datacop 

Welcome to the Roku Community.

Thanks for sharing with us your concern regarding the Roku remote that is having an issue. we'd like to gather more details so our team can understand the situation better and we can provide you with the right resolution. 

Can you please provide the details below:

• What specific Roku remote model you are having issues with?
• When did you first encounter the issue?
• What specific troubleshooting steps have you attempted to far to resolve the issue?

With more details, our team can move forward in assisting you and getting the issue resolved.

Keep us posted.

Thanks,
Kash

[datacop]

I have a Roku Voice Remote.  Where do I find the exact model number?  

My TV is a 55"nCLass Plus Series purchased on 26 Nov 2024.  I first noticed the issue about 3 weeks after I purchased the TV.  To troubleshoot I have repeatedly tried to re-pair the remote as suggested, have tried to reset the TV and the remote as outlined in the troubleshooting articles I found on your website.  

[RokuTakashi]

Hi, @datacop 

Thanks for posting here in the Roku Community.

We appreciate you for sharing with us your concern regarding your Roku remote, and we'd like to know more about this.

May we know what specific behavior the issue on your Roku remote shows?

With more details, our team can assist you further.

Best,
The Roku Community Team.