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lolz
Reel Rookie

Voice remote control not pairing to my Roku express device

Remote control connection problem 

So I reset my Roku Express connector thing and the control I had for it broke long ago but I was able to connect the voice control remote back then, but now it doesn't wanna connect since I reset it. I don't know what to do 😬 need help please

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3 REPLIES 3
Tivoburkee
Community Streaming Expert

Re: Voice remote control not pairing to my Roku express device

@lolz 

 

And your model number of your Roku express is? If it's a 3700 or 3710 it will never pair with voice remote, since they only accept IR commands. A voice remote first out of box may control the Roku by IR, but it will bother you to pair, and once it is paired it won't be IR only again. 

Edmund
Roku Community Streaming Expert

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lolz
Reel Rookie

Re: Voice remote control not pairing to my Roku express device

Yeah its a 3700, so is there no way I can pair it with any other remote??

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Tivoburkee
Community Streaming Expert

Re: Voice remote control not pairing to my Roku express device

Sorry, but no. If you can get into the Roku menu you won't find option for Remote and other devices just under Network and above themes like all other Roku and express models. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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