Remotes

[Pa1zono]

I just bought a streaming stick 4k and installed it correctly. Device started up and now it’s stuck on the pair you remote screen and remote doesn’t pair just stays blinking the green light. This is frustrating that I can’t use device after I have purchased it.

[renojim]

Did the stick come with a USB cable with a "bump" in it?  If so, are you using that cable?  Those cables are known to go bad and it's not unusual to get a bad one out of the box.  It may be easier to just return the whole thing if that's the case.

[Pa1zono]

Not that I see, no kinks or bumps on the cord.

[Tivoburkee]

Sorry, but it won't work without the original usb cable with bump, like this one:

Roku USB Power Cable with Long-range Wi-Fi® Receiver | Roku

That's if you have the 3820 or 3821 Roku 4k Stick. If you have the 3810  stick+ then you need this one:

Roku USB Power Cable with Long-range Wi-Fi® Receiver (Models 3810 & 3811) | Roku