Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Voice remote constantly disconnecting then reconnecting.

I have a roku streaming stick and when I'm pushing buttons on the remote it usually works the first button press then stops disconnects and 5-10 seconds later reconnects by itself and shoes the batteries on the screen. It does this every 1-3 times I press any button and it is infuriating. My roku express doesn't do this with its remote and it didn't do this when I got the stick originally. Anybody know what could be wrong? Do I just need a new remote?

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Roku Employee
Roku Employee

Re: Voice remote constantly disconnecting then reconnecting.


Thanks for the post.

We would be more than happy to assist you. Can you please provide the serial number of your Roku device from Settings>System>About? 

I'll be able to assist you further from there.



Danny R.
Roku Forum Moderator
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