Remotes

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Jaybythebay
Level 7

Voice remote constantly disconnecting then reconnecting.

I have a roku streaming stick and when I'm pushing buttons on the remote it usually works the first button press then stops disconnects and 5-10 seconds later reconnects by itself and shoes the batteries on the screen. It does this every 1-3 times I press any button and it is infuriating. My roku express doesn't do this with its remote and it didn't do this when I got the stick originally. Anybody know what could be wrong? Do I just need a new remote?

0 Kudos
1 REPLY 1
RokuDanny-R
Roku Employee
Roku Employee

Re: Voice remote constantly disconnecting then reconnecting.

@Jaybythebay

Thanks for the post.

We would be more than happy to assist you. Can you please provide the serial number of your Roku device from Settings>System>About? 

I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos