Remotes

[Jaybythebay]

I have a roku streaming stick and when I'm pushing buttons on the remote it usually works the first button press then stops disconnects and 5-10 seconds later reconnects by itself and shoes the batteries on the screen. It does this every 1-3 times I press any button and it is infuriating. My roku express doesn't do this with its remote and it didn't do this when I got the stick originally. Anybody know what could be wrong? Do I just need a new remote?

[RokuDanny-R]

@Jaybythebay

Thanks for the post.

We would be more than happy to assist you. Can you please provide the serial number of your Roku device from Settings>System>About? 

I'll be able to assist you further from there.

Thanks,
Danny

[niki1nsd]

Hi Roku Team,

I'm having the same issue. Voice remote unpairing itself several times a week even with brand new batteries. I have not been able to find a solution to prevent the disconnect between the remote and Roku device.

REMOTE Model RC539 Firmware version 2.01.19.108.

Roku express serial number YG00DG662048.

Software version 11.5.0 build 6040-51

Please provide me with a solution. Thanks!

[RokuKarla · Accepted solution]

Hello @niki1nsd

Thanks for reaching out here in the Community!

Could you try re-pairing your remote to your Roku device and see if that will resolve the issue you're experiencing? We recommend doing basic troubleshooting steps on that Roku remote and checking if these steps would resolve this issue: How to set up your Roku voice remote 

Please keep us posted and we will be able to assist you further.

 

Regards,
Karla

[Ahslan]

What was the solution for this? I'm having the exact same issue with my voice remote for our Roku Express 4k+. I've tried repairing multiple times and even factory resetting the Roku with no luck.

[RokuArjiemar]

Hi! @Ahslan,

Thank you for the post.

We'd like to know more about the issue you are seeing.

• When did you notice the issue started?
• Have you paired the remote successfully before?
• How long have you been using this remote?
• Can you please check if the battery is inserted correctly in the remote?
• Do you have extra batteries or new batteries?

With more details, we can help you further.

Regards,

Arjiemar

[Ahslan]

Noticed it when I recently when I reinstalled the device about 2 months ago (had previously been using another device to stream however lost the remote for it so reinstalled the 4k+ that I had laying around that never had this problem before)

I have paired the remote successfully and repaired it multiple times.

I've confirmed that the batteries are inserted correctly and have replaced them with brand new batteries multiple times.