Remotes

[jcbone62]

My original Roku remote stopped working so I bought one at the store. It has been working fine until last night when it stopped working.  I was told these remotes should have a warranty on them?  I only bought this one about 5 months ago. If you could help me with this, I would appreciate it. 

[RokuCarly]

Welcome to the Roku Community, @jcbone62!

Thanks for reaching out and for letting us know about this. No worries! We'd be happy to help you find the best resolution for this.

Before proceeding, kindly provide us with additional information such as follows:

• What specific model is this remote?
• Can you see any lights when you press random buttons on your remote?
• What specific Roku model was this remote paired to? 

In the meantime, you may refer to our support article to help you fix your remote.  

We'll be looking forward to your update!

Best regards,
Carly