Hi @watermelongrin
Welcome to the Roku Community!
If the up cursor on your Roku Voice Remote Pro is not working, there are a few things you can try to resolve the issue:
- Check the batteries: Make sure that the batteries in your remote are fully charged and inserted correctly. If the batteries are low, replace them with new ones.
- Reset the remote: Try resetting your Roku Voice Remote Pro. To do this, press and hold the pairing button on the remote for at least 5 seconds until the LED light on the remote starts flashing. Then release the button and wait for the remote to reset.
- Check for interference: Make sure there are no obstacles or interference between the remote and the Roku device, such as other electronic devices or walls. This can affect the performance of the remote.
- Check the Roku device: Make sure that your Roku device is working properly. Try using the up cursor on the Roku device itself to see if it's a problem with the remote or the device.
We hope it helps!
Warm Regards,
Lianna