Remotes

[Nyquistrate]

I was asked for a picture of the “Remote” message but haven’t heard anything else. 

[RokuCarly]

Thanks for sharing this in the Roku Community, @Nyquistrate.

As we checked the existing conversation, we requested a photo of the "error message" that was prompted on your screen for reference and to assess your concern better. 

Kindly check your inbox! Thank you so much for your patience and understanding.

Best regards,
Carly

[RabidNelson]

Is there any update on this issue? It has been several months since I purchased my Roku, and I still cannot use it.

[Nyquistrate]

@RabidNelson No solution for me.  I provided the requested photo of the "error message" but Roku went silent.  We bought another remote, which seems to be the only "fix" for now.  It's a shame since Roku is otherwise a nice solution in this space.