had the same problem just now and these "solutions" seems to be bogus to me as well for the same reasons. batteries: the remote is working still just not the audio and it's not the ear =phones because I tried another pair. But I will try new batteries and won't try the other "solutions" because they were working flawlessly and quit suddenly and spontaneously. also I am used to all the tech companies from Microsoft to Ebay trying to blame somebody else's tech for their shoddy products most notably, and these will be familiar to everyone reading this, Empty your browser cache, perform a reset, restart your device (which is the only one in this list which SOMETIMES corrects issues) check your network, none of which every work, and NOT ONLY THAT< they will ALWAYS respond with those "suggestions" EVEN IF you initially wrote under "steps all ready taken" that you had performed a reset, restarted the device, emptied browser caches (or in my case, tried other browsers) after which I usually get nasty and they admonish me that they won't repond if i continue to curse and I writeback "
@RokuTannerD wrote:
@Supertech Thanks for the note here. There are a few things you can do to help resolve this type of issue.
1. Replace the batteries in the remote. Lower power can sometimes cause this time of issue.
2. Ensure that your wireless router is broadcasting a 5GHz wireless network to help reduce wireless interference that can occur rom nearby wireless networks.
3. Try changing the wireless broadcast channel on your wireless router. This can also help reduce interference and improve your device's connection. Your ISP or wireless router manufacturer can assist you with this.
Keep us posted with how it goes!
Cheers,
Tanner
****ing promise?"
