Remotes

[Otto191]

I've been using a Roku Stick and its remote on my older Samsung TV. Yesterday I bought and installed an Ultra (2024) to replace the Stick. During install I updated software and it went to TV Code 5 before the music stopped. The TV provides the audio. After install, audio control worked fine for a while, then the volume control failed to change the volume and the Mute button turned on mute, but would not turn mute off. I powered everything off to clear it. I then added the older Remote that I've been using with my Roku Stick to the Ultra configuration. The older remote works fine for volume control and mute. 

I read one entry that said I had to wait for another software update. Another that talked about changing the way the remote communicates, but I didn't see specifics on how to do it.  Please advise. 

Thank you

[makaiguy]

@Otto191-

The suggestion re changing the remote communication method may refer to using CEC commands over the HDMI connection.

This existing post may answer your question:

https://community.roku.com/t5/Remotes/Can-t-setup-voice-remote-to-control-Power-and-Volume/m-p/98080...

FWIW, my 10-year old Samsung does not support this function.

[Otto191]

Great write-up on communication between associated devices. Thanks.

I went thru the new remote setup again (it still went through the same five music steps) and charged the remote overnight. Yesterday, It didn't fail at all after that.  I hadn't charged the remote for very long before doing my initial install. I'll just see what happens going forward.

Thanks again for the help. Excellent stuff.