Remotes

[BrianGGG]

I too can't get my Rocu Remote to control the on/off, nor the sound volume.  My TV is a SONY.  My remote will connect and allow me to select Netflix, MAX. Prime, etc but never the on off or volume.  Sad..

[RokuJohnB]

Hi @BrianGGG,

Greetings from the Roku Community!
We understand you're having a problem with the Roku remote. We're happy to assist you. Please follow the steps below:

1. Press Home on your Roku voice remote.
2. Scroll and select Settings.
3. Select Remotes & Devices.
4. Select Remote.
5. Choose your voice remote from the list and select Set up remote for TV control.
6. Follow the on-screen prompts to complete the process.

If the problem still persists, please keep us posted.

All the best,

John

[makaiguy · Accepted solution]

Your Remote/TV combination may be able to control power, volume and mute over the HDMI connection via CEC so that you don't have to rely on the remote having the correct IR codes for the TV.  My 11-year old Samsung is too old for this feature, but maybe your set isn't.

Settings > Remotes & devices > Remotes > √ {Your current remote} > Set up remote for TV control > CEC setup
... and follow the prompts.

[Jburt]

Thanks I can now continue not to move from my chair and totally control my TV power and Sound……

[Judy89]

I have a sony tv and have been using the remote that came with it. After a few years the remote volume control started working only sometimes and I’d have to hold the button down for about 30 seconds for it to work. Then three days ago both the power and volume control stopped working. I purchased a new remote but it refuses to pair with my tv. Was there a software update or something? Do I have to get a new tv?

[HRindo]

I have this same issue on both my Roku ultras connected to Sony TVs. I even switched remotes out with old ones. I’m thinking Sony quit supporting that feature? I’m going to buy a brand new remote and see if that works. 

[RokuJharra-Q]

Hi @HRindo,

Welcome to the Roku Community!

We appreciate you for reporting your concern about connecting your Roku remote to your Sony TV. We are more than happy to assist you in this process.

To ensure we provide you with the most accurate guidance, could you kindly share which Roku device is connected to your TV and could you please share with us the type of Roku remote you have? Is there a pairing button at the back of the remote?

Your cooperation is greatly appreciated.

Thanks,
Jharra