Remotes

[BNicholson]

I'm afraid that your response to this issue is typical of what I've had from Roku over the past 6- 9 months. Your response : Go out and purchase another one from a third party supplier. This I have tried and no-one can supply. Your response: we'll send you one when stocks are available.  How come there has been no stock available for 9 months. If Roku was interest in customer support they would have sent me a new one 9 months ago. Your reponse : If a brand new Roku streaming stick is faulty, don't call Roku, go out and buy another one from a third party supplier ???

[RokuJanadeeK]

Hi @BNicholson,

We're really sorry for this experience. We'll make sure to prioritize this one.

Kindly check your inbox here at the Roku Community, as we have sent you a message regarding this concern.

We'll appreciate your response from there.

Thank you,
Janadee

[robrivo]

I was lucky enough to purchase from Best Buy. They exchanged the defective one, and the new one works. Time will tell how long it will last.

[r0ku_usr]

Same issue. Power wireless wire for Roku stick (3820x) stopped working all the sudden. It cannot be detected tried restart etc but nothing works.

[RokuEuniceL]

Hi @r0ku_usr,

Greetings from the Roku Community!

We're glad to assist you with your problem with your wireless wire for your Roku device. May we know when and where you purchased this? Have you tried unplugging it and plugging it back in? Also, can you please clarify to us by sending a picture as our reference about the defective wireless wire you are referring to?

We'll be waiting for your response.

Kind regards,

Eunice

[r0ku_usr]

Hi, Plz provide email where to end picture. Yes, restart does not seem to help. Stick has been sitting for sometime and would like to use it. Bought from Amazon or BestBuy store, don't remember now as I have few Rokus and Fire.

[RokuCarly]

Thank you for the added information, @r0ku_usr.

In this instance, we will be requesting additional reinforcement from our Support team. Kindly send us a PM together with the serial number of the defective Roku streaming stick you are referring to. 

To send a PM, kindly select my username, View Profile, and on the right side of the page, select Send this user a private message.

We'll be waiting!

Best regards,
Carly