Remotes

[Ello2022]

@Lissy92  No there isn’t an alternative. Did you buy it refurbished? It’s best to go back on Amazon and return it to the seller 

[Lissy92]

@Tivoburkee  I have the 3820R

[Ello2022]

@Lissy92  There is no replacement cord for your model Roku. If it’s broken then return it to the seller you bought it from on Amazon 

https://www.roku.com/products/accessories/usb-power-cable-with-long-range-wifi-receiver

[Boink]

I have the same issue. The tip of the wireless receiving cable vent just a tad and now the Roku stick is useless. My serial number is: 213181211797

[Ello2022]

@Boink  Which Roku model do you own?

[Rodelarick]

Chatted with an agent the other day and was told the issue has nothing to do with power cable, the problem is a bad remote. I was told to replace remote with another Roku voice remote. 

[Boink]

Roku Streaming Stick+

the SKU is 3810R

[Boink]

That’s a load of **bleep** lol how could the new remote connect to the Roku stick without the wireless receiving cable?

[Ello2022]

@Boink  The Roku Stick 3810 you own has a replaceable long range cable. Unfortunately it’s out of stock and has been for months. So your only choice is to purchase a new Roku Stick. Ignore what Rodelarick stated. 

[Boink]

Yeah, I’m not going to buy another Roku stick. I’ll get something else.