Remotes

Learn how to reset a Roku remote, how a Roku remote works, or pair a new remote.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Ello2022
Roku Guru

Re: USB Power Cable with Long-range Wireless Receiver

@Lissy92  No there isn’t an alternative. Did you buy it refurbished? It’s best to go back on Amazon and return it to the seller 

0 Kudos
Lissy92
Channel Surfer

Re: USB Power Cable with Long-range Wireless Receiver

@Tivoburkee  I have the 3820R

0 Kudos
Ello2022
Roku Guru

Re: USB Power Cable with Long-range Wireless Receiver

@Lissy92  There is no replacement cord for your model Roku. If it’s broken then return it to the seller you bought it from on Amazon 

https://www.roku.com/products/accessories/usb-power-cable-with-long-range-wifi-receiver

0 Kudos
Boink
Channel Surfer

Re: USB Power Cable with Long-range Wireless Receiver

I have the same issue. The tip of the wireless receiving cable vent just a tad and now the Roku stick is useless. My serial number is: 213181211797

0 Kudos
Ello2022
Roku Guru

Re: USB Power Cable with Long-range Wireless Receiver

@Boink  Which Roku model do you own?

0 Kudos
Rodelarick
Reel Rookie

Re: USB Power Cable with Long-range Wireless Receiver

Chatted with an agent the other day and was told the issue has nothing to do with power cable, the problem is a bad remote. I was told to replace remote with another Roku voice remote. 

0 Kudos
Boink
Channel Surfer

Re: USB Power Cable with Long-range Wireless Receiver

Roku Streaming Stick+

the SKU is 3810R

0 Kudos
Boink
Channel Surfer

Re: USB Power Cable with Long-range Wireless Receiver

That’s a load of **bleep** lol how could the new remote connect to the Roku stick without the wireless receiving cable?

0 Kudos
Ello2022
Roku Guru

Re: USB Power Cable with Long-range Wireless Receiver

@Boink  The Roku Stick 3810 you own has a replaceable long range cable. Unfortunately it’s out of stock and has been for months. So your only choice is to purchase a new Roku Stick. Ignore what Rodelarick stated. 

0 Kudos
Boink
Channel Surfer

Re: USB Power Cable with Long-range Wireless Receiver

Yeah, I’m not going to buy another Roku stick. I’ll get something else.

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.