Are you saying my 4month old remote is now junk and can not be used to control the tv?
Not sure if this will help but try reprogramming remote using Hisense Brand TV instead of Sharp Brand. I have a Sharp TV and this worked for me.
Sharp TV is manufactured by Hisense
Hi Roku Team,
This did not work. Everything on my Roku remote works except adjusting volume. I can change channels, turn off & on television, voice commands, etc. I have done everything listed to do. No volume adjustments unless I physically get up and adjust the volume on the television. No longer have Philips television remote. Before updates, working perfectly, never had an issue. Have another Roku in another room with a Roku remote and works just fine.
Model 4670X - Roku Ultra
Serial Number YJ0013946264
Software 10.0.0 * build 4198-46
Device ID KW9981946264
Television is Philips model #55PFL3907/F7
I agree. Roku is not fixing this issue. And they have no call in support. This is a bad company
Roku Streaming stick+, SKU# 3810R, SN2130CH08010.
Roku worked for 3 months, then:
Now Roku will only turn on and off TV,
Roku will not provided any other functions beyond turning on and off TV.
After unplugging and re-plugging Roku from USB Port, TV Source says 'Incompatible Format'.
Resetting TV did not help.
Roku not working for any function besides turning on and off tv.
Roku device model - 4660x - Roku Ultra
-serial number - YJ00C1753569
-device ID - CK488C753569
-software OS/version - 10.00 build 4198-46
-remote model - RC193
-TV brand and model number - Samsung UN55JU7100
worked until Thursday.
update: Have tried multiple ways of getting the remote to work, and have found nothing to fully resolve - volume and tv power off still are inop, but have noticed that I can get the tv to power on when using the Home, up arrow, *, ffwd, rwd, and any special channel button (but not the actual power button).
System Update 28 June 21 - didn’t fix this issue. Build 4209 wasn’t a solution on my Ultra.
Update did Not Work.
Device ID: JG289G467851
Despite the update which allegedly fixed many remotes, my remote still won’t work (volume and power) for my Sharp tv. I’m using the roku streaming stick+ model 3810RW serial number YH003H675756. The TV is Sharp mode number LC-40Q3000U. Everything worked fine prior to these updates.
Have done the update and tried to set up the remote several times. I have a Sharp TV Model EN3R39S
Model: 3800X - Roku Streaming Stick
Serial number: YFOODL691600 (CT388D691600)
Software version: 10.0.0 • build 4198-55
Please use issue ID 00-203-250 to report the current Roku Channel issue.