Remotes

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Fredschwabe
Channel Surfer

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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Roku50tv# 55r6090g5…….55g2021i1h00026..purchase 9-2020. NO VOLUME. Help

Fredschwabe
Channel Surfer

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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Yes…no volume

drew55
Channel Surfer

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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I am still experiencing an issue with your Roku remote not able to control volume and power, please provide us with the following information:
-Roku device model --- Roku Ultra 4800X
-serial number --------- X010002KVC4H
-device ID -------------- S02A209KVC4H
-software OS/version - Software version 10.0.0 / Build 4209-C2 (last updated 23 June 02:44)
-remote model -------- RC506 / firmware version - rtn4120
-remote model -------- Voice Remote model RC339
-TV brand -------------- Visio
-model number ------- V505-G9
If you have already provided us with the information we have requested after updating your device, we have passed along the information to the appropriate Roku team to investigate further.
- Software update checked - claims to be up do date - hit the reset button on the box to force a restart - nada - same.

>>>>> Please acknoweldge receipt of this <<<<< thanks Drew Hunter

VAR
Roku Guru

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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And this problem continues to spread 

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James81504
Reel Rookie

Remote not controlling tv

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My remote will not control tv anymore tryed the reconnect process and hasn’t worked Jensen tv model JE2417

James81504
Reel Rookie

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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Remote still not control tv Jensen model JE2417

Staudie
Streaming Star

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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After setting up the remote the volume/mute buttons work but the power dosent. So I went into the secret menu "Home 5x, FF, Play, RW, Play, FF. From there I was able to check the IR code when pressing a button. Wried thing is the power is not sending a code when I press it.... so it makes sence it wont turn the TV on/off.  

justroy
Reel Rookie

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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It's been 2 months and still not fixed.  This is unacceptable.

Vizio D32f-E1

4200X - Roku 3

Software 10.0.0 Build 4209-04

Remote RC496

First TV control stopped.  Now Earbud doesn't work.

Please give option to roll back software

These did work at some point.

Please fix this NOW. 

justroy
Reel Rookie

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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I think I'm going to switch to amazon.  Been using Roku for years, but this lack of support is too much.

runsonair
Newbie

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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I just started experiencing this issue Monday night (7/19/2021)

  • I have a TCL Roku TV (55R625)
  • A109X Roku TV
  • Issue ID: SY-290-480
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