Remotes

[Fredschwabe]

Roku50tv# 55r6090g5…….55g2021i1h00026..purchase 9-2020. NO VOLUME. Help

[Fredschwabe]

Yes…no volume

[drew55]

I am still experiencing an issue with your Roku remote not able to control volume and power, please provide us with the following information:
-Roku device model --- Roku Ultra 4800X
-serial number --------- X010002KVC4H
-device ID -------------- S02A209KVC4H
-software OS/version - Software version 10.0.0 / Build 4209-C2 (last updated 23 June 02:44)
-remote model -------- RC506 / firmware version - rtn4120
-remote model -------- Voice Remote model RC339
-TV brand -------------- Visio
-model number ------- V505-G9
If you have already provided us with the information we have requested after updating your device, we have passed along the information to the appropriate Roku team to investigate further.
- Software update checked - claims to be up do date - hit the reset button on the box to force a restart - nada - same.

>>>>> Please acknoweldge receipt of this <<<<< thanks Drew Hunter

[VAR]

And this problem continues to spread 

[James81504]

My remote will not control tv anymore tryed the reconnect process and hasn’t worked Jensen tv model JE2417

[James81504]

Remote still not control tv Jensen model JE2417

[Staudie]

After setting up the remote the volume/mute buttons work but the power dosent. So I went into the secret menu "Home 5x, FF, Play, RW, Play, FF. From there I was able to check the IR code when pressing a button. Wried thing is the power is not sending a code when I press it.... so it makes sence it wont turn the TV on/off.  

[justroy]

It's been 2 months and still not fixed.  This is unacceptable.

Vizio D32f-E1

4200X - Roku 3

Software 10.0.0 Build 4209-04

Remote RC496

First TV control stopped.  Now Earbud doesn't work.

Please give option to roll back software

These did work at some point.

Please fix this NOW. 

[justroy]

I think I'm going to switch to amazon.  Been using Roku for years, but this lack of support is too much.

[runsonair]

I just started experiencing this issue Monday night (7/19/2021)

• I have a TCL Roku TV (55R625)
• A109X Roku TV
• Issue ID: SY-290-480