Since joining this community a week ago because my Roku remote that had been controlling my TV quit working after updating the software on my Roku, I've read lots of similar complaints. It appears there was a major bug in the software update. I have not noticed what, if anything, worked better after the update.
I stumbled across one post by the Forum Moderator, Roku employee Danny R, saying a patch was available. Unfortunately the patch didn't help me.
First, as stated, I stumbled across the solution. Roku should search the forum for everyone having this problem and send them a direct email announcing the release. They haven't. They wait for customers to come back, stumble across the one post where the solution was posted, and fix it themselves. The people who never come back and look at other posts will never find it.
Second, as a former military computer programmer, I've issued software with bugs that we couldn't "recall." But what we did do was re-issue the last, best version that did not cause the new problem. I'd be happy with that.
Reading over other posts, people first tried purchasing new Roku equipment to fix the problem (I bought a new upgraded remote). Then I noticed people saying they were returning Roku equipment and going to other brands.
It's clearly time for Roku to step up, accept responsibility, admit there was a problem, it was their fault, apologize, and fix it. If it can't be fixed, allow us to re-install the software that worked. Please take a proactive approach. Your low keyed approach relying largely on forum members to solve problems isn't working on this issue. You're going to lose more customers.
If enough people "kudo" this post with a "thumbs up," Roku may notice and act.
Thank you.
Old-Bill
