Remotes

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SooperFlye
Channel Surfer

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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...and then I forget al about the "remote." Here it is again. Remote Model RC541 

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Clairwil
Reel Rookie

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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Issue # 85-204-007

Model 4660X Roku Ultra

software v. 10.0.0 build 4198-46

TV Hitachi 

Dimen4100
Newbie

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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Followed instructions, still doesn't work

3810x roku streaming stick+

serial YH0081936949

Device ID 213018936949

software 10.0.0 build 4198-50

remote RC461

Sharp 60n354uw

Eric_c
Newbie

Re: Roku remote stopped controlling tv volume.

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Same problem, it started recently April - May 2021. Roku 4660x and RCA tv. Please sort it out. Using 2 remotes is so dark ages.

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RokuKariza-D
Roku Guru

Re: Roku remote stopped controlling tv volume.

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Hi @Eric_c

Thanks for the post.

As of 5/19/2021, we believe that this issue has been resolved. Please perform a software update from your device using the instructions below. 

Instructions to manually update your software:

  1. Navigate to Settings
  2. Select System
  3. Select System update
  4. Then Check now

To view the entire solution, please visit this link: Did your Roku remote lose volume and TV control after the latest update? Check here!

If the issue persists after you follow the instructions, feel free to comment on that thread with your Roku device ID, software version & build, and TV make/model. These can be found by going to Settings > System > About.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
seakelp
Reel Rookie

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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Hello,

Issue ID: 21-203-999

Software version: 10.0.0

Build: 4198:46

TV make/model: Samsung, 51F5300

jjboxs
Newbie

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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My Roku only raises or lowers volume one click at a time. so I have to continually click the volume up or down.  It is not continuous, if held down it does nothing.  It did not do this before the update. I've done the update, tv remote settings but still no continuous volume up or down.

ID 26-204427

tv model Toshiba 24 V42604

SYSTEM 10.00 BUILD 4198-55

ROKU MODEL 3800W

VOICE REMOTE MODEL RC127

 

 

seakelp
Reel Rookie

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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Yes, it lost it after the update.

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pigsonacid
Newbie

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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-Roku device model 4662RW Roku Ultra LT
-serial number YJ002C062551
-device ID  046032062551
-software OS/version 10.0.0 build 4198-46

-remote model  RC498

TV brand rand and model number  VIZIO V505-G9

tlcsingleton
Reel Rookie

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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I have 2 TVs with a Roku streaming stick (operated fine for 3yrs) that were affected by the previous update. 1 was fixed by re-pairing the remote and 1 was not. Here's the info on the one that is still not working:

Model: 3800X

Serial: YF004A809460

Software:10.0.0 build 4198-55

Device ID: CT37D4809460

TV:  GPX

Model: TD4022BRS

Please fix this!!