Don't I need to be able to turn on the tv and use the remote to navigate to settings, etc.? How do I do this if the remote won't power the tv? We've done the "unplug, wait, power, on plug in..." Still nothing. Help, please!
Can't get tv to turn on to navigate to settings, etc.
Serial Number 45LBPFVNMV11974
Model group 155
Remote is no longer working for the power button or volume controls.
Roku Ultra model 4660X
Software version 10.0.0
I have a ROKU streaming stick and a SONY Bravia XBR 65x900a, which is an eight year old unit. The update shut down my volume control and ability to turn the TV off and on. This is what worked for me. When resetting the remote, it gives you no choice as to what TV to choose. It only says it is trying 'type 1'. Then it asks if the music is playing. You must answer "NO", even if music is playing. Then it says it is trying 'type 2' and asks again if the music is playing. This time I answered "YES", and then "YES" to when the music stopped playing. Then it said the remote was set. This time, all the controls worked.
I have contacted support twice, reset my remote 5 times, checked for software updates.
I have come to the conclusion that Roku has no intention of addressing this issue. Bad form Roku. Bad Form.
My remote was not responsive to the recommended changes and latest software update, still limited functionality with no volume or on/off controls.
model - 3810 RW
serial - YH006V556443
device ID - C237C6556443
software version - 10.0.0 - build 4198-50
TV brand/model - Sharp LC-65Q620U
Performed update and still not working
sharp tv LC-50Q620U
Roku 3810X Roku Stream Stick+
Issue ID 11-203-928
software version 10.0.0 build 4198-50
My bad, I was referring to the NEW Roku Voice Remote PRO. It's brand new on the market & I'm unable to turn the TV ON/OFF.
THIS IS AN UPDATE TO MY ORIGINAL POST: ID 00-203-927 (Time stamp: 5/22/21; 14:47:08z)
RE: NEW Roku Voice Remote PRO.
I updated the software per Roku instructions, however, still unable to turn TV ON or OFF. I forgot to include the above ID in my original post.
-Roku Device Model
3810X - Roku Streaming Stick+
10.0.0 - build 4198-50
-TV Brand + Model Number
TCL - LE32HDE5310TA