Remotes

[Fulleren]

Hello! I have a Roku Tv I got about 6 years ago and it's been great! But the last couple of days the remote is not really working, I have to click like 10 times for it to register any button! Figured batteries, changed them, twice, still no luck. I have a backup remote that's already paired, same issue. I have the roku app and have used the remote sometimes and it was working for an hour but now it says it can't connect to the TV and when I tried to forget device and reconnect manually it says the ip can't be found? I downloaded a 3rd party roku remote app and it also cannot locate my roku. It is connected to wifi and plays anything when I have the patience to click through. What is happening? Besides this my tv works great, no issues at all! 

[Lester3]

As a last resort, you might consider doing a factory reset on your TV. This will erase all settings and require you to set it up again, but it can solve persistent issues.

[RokuCarly]

Welcome to the Roku Community, @Fulleren!

Thank you for letting us know about the issues you've encountered with your Roku remote paired to your Roku TV. We'd be happy to suggest further troubleshooting steps to help you.

Before we proceed, kindly provide us with additional information such as follows:

• What model is your Roku TV? Is it a Roku Pro Series, Plus Series, Select Series, TCL, ONN, Hisense, etc.? 
• Is this the remote that came with this TV?
• When and where did you purchase this?

Furthermore, here's some troubleshooting steps you can try to fix your remote:

If your voice remote uses standard AA or AAA alkaline batteries, you can reboot it by removing and reinstalling the batteries.

1. Remove the battery cover on the back of your remote
2. Remove both batteries from the battery compartment
3. Re-insert the negative (-) end of a battery first and then gently push the positive (+) end until the battery clicks into place
4. Repeat the previous step to install the second battery
5. Put the battery cover back on your remote

If your voice remote has a rechargeable battery, follow the steps below below to reboot your remote

• If your rechargeable voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.
• If your rechargeable voice remote does not have a pairing button, press and hold the Back and Home buttons simultaneously for about 20 seconds. 

For further details and steps you may refer to these support articles:

• How to fix your Roku voice remote that is not working
• How to fix your Roku simple remote that is not working

We'll be looking forward to your update!

Best regards,
Carly

[Fulleren]

Hi Carly! 

It's a TCL 43S405 I bought it in 2018 I believe at a Walmart. I am using the original remote (but have also tried a backup remote, the roku app and a 3rd party roku remote app) I have also replaced the batteries twice. 

Please advise what to do.

Thank you,

Erika

[RokuCarly]

Hi, @Fulleren.

Thanks for the added information. Since this is a TCL Roku TV, please be informed that they manufacture their player hardware, including their remote. We only support the running software operating system of your TV. 

I suggest reaching out to TCL Support for further assistance and clarification. 

In the meantime, you may check our website, as we offer a replacement remote for your TCL Roku TV, the Roku TV Remote. We also appreciate you utilizing the Roku mobile app as an alternative to your physical remote. 

Best regards,
Carly