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85clareaux
Newbie

Track a Roku TV or remote

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Is there any way to track my TV or my remote using the Roku app or any other methods, please advise. TV and remote was stolen.

2 Solutions

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DBDukes
Community Streaming Expert

Re: Track a Roku TV or remote

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@85clareaux 

There is not.

If you go to https://my.roku.com and log in, then scroll all the way down, if you still see the device, then it's still tied to your Roku account. Unless and until they do a factory reset, it's still on your account. Now, while that is still the case, it may be that Roku will be able to work with you, but that can be problematic from a legal standpoint. There are all kind of potential landmines to navigate to attempt to get Roku to find the IP address to which the device connects in order to attempt to locate. Even then, you would need the cooperation of the ISP to pursue.

Of course, if you don't see the device, they've done a reset and you have completely lost any hope at all of locating it via IP address. Again, if the legal obstacles could even be overcome.

So, while my answer of "no" may not mean it's not completely impossible to locate, there are certainly no tracking devices within the device. Air Tags and other such third party items are the only way to add such functionality.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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Alfredo-Roku
Retired Moderator

Re: Track a Roku TV or remote

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Hi @85clareaux, thanks for reaching out through the Roku Community!

You can't track your Roku TV or remote. We're concerned about the theft that happened at your place.

We suggest following this article to make sure your account is protected. https://support.roku.com/article/208757148

If you need any more assistance, feel free to reach out to us via DM. 

View solution in original post

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2 REPLIES 2
DBDukes
Community Streaming Expert

Re: Track a Roku TV or remote

Jump to solution

@85clareaux 

There is not.

If you go to https://my.roku.com and log in, then scroll all the way down, if you still see the device, then it's still tied to your Roku account. Unless and until they do a factory reset, it's still on your account. Now, while that is still the case, it may be that Roku will be able to work with you, but that can be problematic from a legal standpoint. There are all kind of potential landmines to navigate to attempt to get Roku to find the IP address to which the device connects in order to attempt to locate. Even then, you would need the cooperation of the ISP to pursue.

Of course, if you don't see the device, they've done a reset and you have completely lost any hope at all of locating it via IP address. Again, if the legal obstacles could even be overcome.

So, while my answer of "no" may not mean it's not completely impossible to locate, there are certainly no tracking devices within the device. Air Tags and other such third party items are the only way to add such functionality.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

0 Kudos
Alfredo-Roku
Retired Moderator

Re: Track a Roku TV or remote

Jump to solution

Hi @85clareaux, thanks for reaching out through the Roku Community!

You can't track your Roku TV or remote. We're concerned about the theft that happened at your place.

We suggest following this article to make sure your account is protected. https://support.roku.com/article/208757148

If you need any more assistance, feel free to reach out to us via DM. 

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