- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I don't know what happened but I changed the batteries in my remote and suddenly the (*) button doesn't work but the light on the TV still blinks when I push it like it's responding, if I press it too much it turns on screen reader. I tried in the app too and same thing, the TV light blinks in response but nothing happens. I tried soft resetting my TV, unplugging it and holding the power button, I even put the old batteries in and still nothing. I'd like to not have to factory reset but is that my only option? I'm mostly just baffled about how a battery change suddenly caused this.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi @OuijaGG,
Thank you for your post in the Roku Community!
We appreciate your feedback and would like to provide some clarification regarding your inquiry.
To begin, pressing the star (*) button five times on your Roku remote will enable or disable the screen reader feature on your device. Additionally, if you press the star button once while watching content in an app or channel, a menu will appear with options to adjust the settings for that specific app or content feature.
It is important to note that some apps have their own individual settings menus, which may influence the accessibility features available. As such, your experience may vary based on the app you are utilizing.
We hope this information proves helpful. If you have any further questions or require additional assistance, please feel free to contact us.
Thanks,
Jharra
Roku Community Moderator
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: The star button doesn't open settings on remote or app
That's weird. Just checking, it's a Roku TV and not a Roku device connected to a TV, right? Does it make a difference if a video is playing or not? Using the mobile app as a remote does the same thing? That would make me think it has nothing to do with the remote.
Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.
I am not a Roku employee.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: The star button doesn't open settings on remote or app
@pixelcube0 wrote:... if I press it too much it turns on screen reader.
Hitting the * key on your Roku remote four times in a short period of time is a shortcut that toggles the Screen Reader feature on and off, so four quick presses of the * key should toggle this feature back off.
To deactivate the four-* trigger shortcut altogether use menu path Settings > Accessibility > Shortcut (in the Screen Reader section) > Disabled
I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: The star button doesn't open settings on remote or app
I’m having the EXACT same problem and I can’t find a fix to it 🥲 Restarting the tv has done nothing, I’m at a loss lol
(Mine is a Onn RokuTV)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: The star button doesn't open settings on remote or app
Hi @fayefrogg,
Welcome to the Roku Community!
We understand that you're experiencing the same issue, and we'd like to help. As @makaiguy stated, this button can be used as a shortcut to close caption, channel information, and playback settings.
Let us know how you're able to reproduce the issue and we'll take a closer look.
Thanks,
Rey
Roku Community Moderator
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: The star button doesn't open settings on remote or app
I'm having the exact same issue. The issue is not with screen reader. When you press the * button the indicator light lights up, but there is no sound and the menu does not open. It does not matter if the video is playing or paused. The reason the screen reader part is important is if you press * the required amount of time that still enables and disables, but the menu still does not show up on a normal on click press. It's the exact same way for the app. Meaning you cannot access the menu whatsoever, but it's not an issue with the remote/button. I hope that's clear enough since clearly things have been misunderstood and it seems like people either gave up or found a solution and didn't share. I'm very frustrated as I have a migraine and just wanted to play an audio book to go to bed but I can't properly dim the TV enough because I have no access to the menu.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: The star button doesn't open settings on remote or app
Update: I have found that the button works properly and opens the menu on Netflix just fine, but it won't on YouTube, whether I open it manually or through YouTube on my phone. Now I'm extra frustrated.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: The star button doesn't open settings on remote or app
Hi @kataikey, thank you for posting here in the Roku Community!
We value your feedback and would like to offer clarification on this matter. Firstly, pressing the star (*) button on your Roku remote five times will toggle the screen reader features on your Roku device. However, when playing content in the app or channel and pressing the star button once, a menu may appear, providing options to adjust the app or content feature settings. Please note that certain apps have their own settings menus, which can affect the accessibility features. This means it depends on the specific app you are using.
Hope you'll find this info useful. Let us know in case you still have any questions
Thanks,
Jharra
Roku Community Moderator
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: The star button doesn't open settings on remote or app
we all understand and are very well aware that pressing the (*) five times activates the screen reader, please stop mentioning it, the issue is when pressing the (*) button, it is not pulling up the settings menu where it has the options for the sleep timer and picture off mode. No matter if you are on the main Home Screen, YouTube, Netflix, etc., the menu doesn’t pop up. It feels like a software issue somewhere but an actual solution would be nice
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: The star button doesn't open settings on remote or app
Bro I’m having same problem and they wanna keep talking about the closed captions like it obv works but the accessibility menu dosent open up I’ve tried on YouTube and Spotify. There also no other way to change the bass and treble on my streambar so it really annoying.