Remotes

Learn how to reset a Roku remote, how a Roku remote works, or pair a new remote.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Videohooligan
Channel Surfer

The " * for options " no longer working on my Roku remote

 

Hello

The * button on my Roku remote has stopped working which means I can no longer delete or move channels in the home screen.

Can someone help me with this issue?

0 Kudos
5 REPLIES 5
DBDukes
Community Streaming Expert

Re: The " * for options " no longer working on my Roku remote

@Videohooligan 

Let's get a clarification.

When the "* for options" message at the top is greyed out, it won't work. Is that the situation? Is that greyed out?

Or is it active, but pressing the button simply doesn't work?

One's a software issue, and the other is a hardware issue. So this is kinda important to clarify the situation.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

0 Kudos
Videohooligan
Channel Surfer

Re: The " * for options " no longer working on my Roku remote

Hi @DBDukes 

thank you for your reply 

Just to clarify, when I press the star button on my remote nothing happens 

PS

I noticed this when I downloaded "Mirror My Mac". Not sure if it has anything to do with it but I thought to mention it 

0 Kudos
AvsGunnar
Community Streaming Expert

Re: The " * for options " no longer working on my Roku remote

@Videohooligan 

You can install the official Roku Remote mobile app from the Play or Apple stores to your phone or mobile device and then use that as a remote.  Will give you the ability to use the * button again.

https://support.roku.com/article/217288467

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

0 Kudos
Videohooligan
Channel Surfer

Re: The " * for options " no longer working on my Roku remote

Hi @AvsGunnar 

Yes I have already done that but I find it more convenient using my Roku remote and hoping to resolve the situation with my remote

thanks 

renojim
Community Streaming Expert

Re: The " * for options " no longer working on my Roku remote

@Videohooligan, if a button on your remote stops working you pretty much have two options:

  1. Take the remote apart and clean the contacts
  2. Get a new remote

 

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.