Remotes

[Videohooligan]

Hello

The * button on my Roku remote has stopped working which means I can no longer delete or move channels in the home screen.

Can someone help me with this issue?

[DBDukes]

@Videohooligan 

Let's get a clarification.

When the "* for options" message at the top is greyed out, it won't work. Is that the situation? Is that greyed out?

Or is it active, but pressing the button simply doesn't work?

One's a software issue, and the other is a hardware issue. So this is kinda important to clarify the situation.

[Videohooligan]

Hi @DBDukes 

thank you for your reply 

Just to clarify, when I press the star button on my remote nothing happens 

PS

I noticed this when I downloaded "Mirror My Mac". Not sure if it has anything to do with it but I thought to mention it 

[AvsGunnar]

@Videohooligan 

You can install the official Roku Remote mobile app from the Play or Apple stores to your phone or mobile device and then use that as a remote.  Will give you the ability to use the * button again.

https://support.roku.com/article/217288467

[Videohooligan]

Hi @AvsGunnar 

Yes I have already done that but I find it more convenient using my Roku remote and hoping to resolve the situation with my remote

thanks 

[renojim]

@Videohooligan, if a button on your remote stops working you pretty much have two options:

1. Take the remote apart and clean the contacts
2. Get a new remote