The device we are trying to use is a streaming stick, serial number ct3912458786
When I try to turn on Roku streaming, all I get is the Roku colorful opening screen. but not the home screen. I press "home," but nothing happens.
Because there is no response to the remote control, there is no "settings" to press to try and re-install.
This device had been working fine for several years.
So in putting in fresh batteries, I noticed a blinking green light under the battery cover on the left side. Perhaps the remote is malfunctioning, as looking at other Roku devices, the green light under the battery cover is neither on nor blinking.
Anyone have an idea if this Roku remote can be fixed?