baileymingoia
Newbie
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-25-2023
08:56 AM
The Volume Up not working. Device is 3 months old. How can I trust buying a new remote?
My system is 3 months old. The Volume UP button does not work reliably. It is clearly a physical issue, not a digital one as it will work capriciously if I press the button in a certain spot in a certain way. All the other buttons function as designed. If I buy a new remote for roughly 50% the cost of the entire system, how can I trust that the new remote will function reliably? Is there anything I can do to correct this except be required to spend more money on something that was already faulty?
1 REPLY 1
RokuJanadeeK
Retired Moderator
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-25-2023
02:34 PM
Re: The Volume Up not working. Device is 3 months old. How can I trust buying a new remote?
Hi @baileymingoia,
We apologize for this experience. This is not what we aim for.
Please send us a PM here so we can assist you with the remote issue. We may need personal data to do so.
Your response is highly appreciated.
Thanks,
Janadee
Nadee K.
Roku Community Moderator
Roku Community Moderator