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Granypud
Newbie

The Roku pro 2 won’t pair with the channel and sound, any suggestions?

 
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RokuJharra-Q
Community Moderator
Community Moderator

Re: The Roku pro 2 won’t pair with the channel and sound, any suggestions?

Hey @Granypud!

Thank you for reaching out to the Roku Community!

We appreciate you flagging this Roku Voice Remote Pro (2nd edition) pairing issue. We'd like to look into this issue further. Could you give us some more details about when this issue came up?

  • If you press a random button, do you see any light on the remote?
  • Have there been any recent updates before you encountered this issue?
  • Is this your first time pairing this remote? 
  • Which Roku device are you trying to pair with the remote?

In the meantime, you can try resetting your remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After that, try pairing it again and see if it makes a difference.

Looking forward to hearing back from you!

Thanks,
Jharra

Jharra Q.
Roku Community Moderator
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