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carolyn60
Newbie
‎04-12-2022 09:33 AM

Re: TV wont turn on and off with remote

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I have a standard remote 

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Tivoburkee
Community Streaming Expert
‎04-12-2022 09:38 AM

Re: TV wont turn on and off with remote

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@carolyn60 

With new batteries you check remote is still working by pointing it at you cellphone camera if you see flashes it's working, no flashes it's bad. That's if this is an IR remote, if it has microphone key it's wifi remote and wouldn't show flashes in the camera when working correctly. 

If it's bad you have to get in touch with TV manufacturer, Roku only supplies UI for Roku TV's.

Edmund
Roku Community Streaming Expert

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RokuDanny-R
Retired Moderator
‎04-14-2022 08:25 AM

Re: TV wont turn on and off with remote

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@carolyn60

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact TCL here: https://support.tclusa.com/televisions or at 1-877-300-8837.

You can also purchase a remote that is compatible with your Roku TV on our Products page.


Thanks,
Danny

Danny R.
Roku Community Moderator
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