Remotes

[RokuCarly]

Hi, @NorthIdahoStrmr.

I understand your sentiments, and I'd be happy to provide further information about this.

The Roku Ultra and Streaming Stick devices come with a Roku voice remote, which is RF-based. This remote and its voice command features can be controlled using Wi-Fi, so resetting it may resolve the issue of randomly changing volumes, as the volumes can only be controlled using the remote. 

In some cases, directly rebooting the Roku player may also resolve this, as rebooting clears the cache. I suggested troubleshooting steps to help different users affected by this resolve their issues, as users have different Roku devices, which may or may not work for them. 

We are currently monitoring this case to help determine the cause and find the best resolution possible. 

I hope you find this information helpful.

Best regards,
Carly

[bbauer5874 · Accepted solution]

SOLVED!!!!! Finally figured out how to fix this ongoing Roku Issue that is clearly getting No Support...

Step 1 - Turn off your Roku device

Step 2 - Disconnect all cables and power supply from the Roku

Step 3 - Throw the Roku into the Trash.

Step 4 - Reconnect your Streaming Apps through the built in and FREE streaming service you can get from your Smart TV.