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[FlyErik]

Exact same problem here at literally a dozen different hotels across the country. Roku has provided zero support for resolving this issue, and it happens most often on Samsung televisions. LG TVs do not seem to have this issue at all at hotels. But I have spent countless hours trying to resolve this blasting volume issue on Samsung TVs and hotels. Zero resolution. Can someone at Roku do something?

[RokuJanadeeK]

Hi @FlyErik,

Welcome, and thank you for posting here at the Roku Community!

May we know if you have tried controlling the volume with the remote for the TV? Did you re-pair your remote to control the TV's volume and power?

For more information about how to pair your remote to your current TV, visit our Support page here: Set up TV controls.

Please keep us posted on what you find out.

Warm regards,
Janadee

[Mallioku · Accepted solution]

If you are in a Marriott hotel, here is the answer. (May work at other hotels that use a similar box attached to the tv.)

https://www.reddit.com/r/Roku/comments/jsvgn9/roku_streaming_stick_interferes_with_hotel_tv/

Connect the Roku to the HDMI port on the box, NOT the TV. I also plugged into a USB port on the box for power.

[mo270]

@Mallioku- Your answer just saved my weekend!!!

I'm staying at a Sonesta ES hotel and had the volume at 100 problem after a lot of other trouble getting Roku set up. After viewing your link I found the hotel control box on the wall, connected my HDMI cable there instead of the TV, reconnected my Roku 4k+ to the hotel network, and now the hotel remote works for my sound and Roku for everything else.

Thank you so much! Now I can watch a ton of women's NCAA basketball via Sling DVR and anything else that comes up on a rainy cold weekend at a hotel, and now have another troubleshooting solution for hotels.

[Mallioku]

Glad it worked for you! Enjoy March Madness! 😊

[Kevinalmora]

It worked. Thank you for information!

[Jdsevier]

On the set top box…. Plug your Roku into HDMI 2. AND…plug the USB for the Roku into the USB input on the set top box. Go to My Media and select HDMI. You should see it switch over. Full volume control too

[atc98092]

The problem has nothing to do with the Roku, and it's something that happens at more than Marriott locations. The hotel TVs almost all have a separate device connected to the TV via HDMI, and all volume control is performed by that box, not the TV itself. The TV volume is fixed at 100% and cannot be altered without entering a service menu that you can't do without the official TV remote. There is no way to control the TV volume control with any external device, such as the Roku. There's nothing Roku can do to change that.

The only way to use a Roku (or any other streaming device) on this sort of configuration is to connect to an HDMI in port on that separate control device, not the TV itself. And even then that device must have a menu option to select that HDMI input. In my experience, not all do. And many hotels install that separate control device in a complete inaccessible location. In one hotel I actually had to remove the TV from the wall to reach the control device, because it was installed within a hole in the wall itself and could not be reached with the TV in place. I carry an HDMI cable and adapter in my suitcase so I don't have to bury my Roku Stick back behind the TV.

I have visited a few hotels that actually place a HDMI input jack in an accessible location, such as the furniture near the TV. But most want you to use the apps they provide in the TV (actually in that separate control device) and perhaps pay them to watch something. At one hotel that I stayed at for four months I simply went to a nearby Best Buy and bought a Roku TV and replaced the hotel TV with my own. I had no interest in watching anything they provided, so no loss there, and I just shipped the TV home with me when my job detail was done.

Bottom line: Roku can do nothing to resolve this situation. All we can do is complain to the hotels about their lack of support for connecting guest-owned HDMI devices. 

[Sgroth01]

I've had the same problem, but I think it also extends to LG tvs in Marriotts. I've never found a way to fix it. Hopefully somebody else has good news for us. The issue pretty much eliminates the benefits of taking our Roku with us - may be time to switch to another streaming service. 

[Sgroth01]

This has been happening to us for the last year or so, mainly in Marriotts. I think the issue also plagues LG tvs, though. Unless somebody comes up with a fix, it's time to switch to a different streaming device that will work on the road. Having the tv come on a full blast in the middle of the night is not a way to make friends in hotels. Hopefully somebody at Roku has a fix for us. 

FYI: when this happened to us in the hotel room, I tried every conceivable fix - nothing worked. The stick seems to override the tv's internal volume software.