Remotes

[KevinNJ789]

I set up the Roku Express on my Insignia TV. I discovered after setting up that the remote supplied with this earlier version that it does not have a volume control button. I need my Insignia remote to control sound only, the remote included with the Roku Express does everything else. I would like to not have to deal with two different remotes, so I purchased a supposedly universal remote on EBay with voice control, but the TV does not recognize. Are there any options for me to control everything with a single remote? Suggestions appreciated. Thanks

[RokuERey · Accepted solution]

Hi @KevinNJ789,

Welcome to the Roku Community!

Thanks for reaching out about this. It seems like you have a Roku simple remote that doesn't have any volume or power-off buttons.

This means that this remote cannot work also to control the volume of your TV.

Here is what you can do.

• Roku voice remote can be used to control both your Roku device and your TV volume and power off. You'll need our support page here to assist: How to set up your Roku® voice remote to control your TV
• You can check this remote here on our official product page: RokuProducts.

We hope this helps!

Thanks,
Rey

[KevinNJ789]

Thanks! In further research, a Roku WiFi voice remote may be what I am looking for. I have the Roku Express, model #3930. I don't wish to spend $20-$30 on something that might not work. Amazes me there is no much confusion and mystery on such a simple issue!