Remotes

[HpSauce]

Finally got around to debugging my dead-on-arrival roku simple remote. I have just been using one of my spares.

Do they even test these things before shipping?

The IR LED is dead. I've seen a few other posts saying similar problems. Anyone know the specs of a suitable led to use as a replacement part?

[RokuCarly]

We appreciate you contacting us here in the Roku Community, @HpSauce!

Thank you for reporting your issues with your Roku Players (Simple) Remote. I'd be happy to investigate this case and find the best solution for you.

Kindly let me know if this is the remote that came with your Roku device or if it was purchased separately. Also, when and where did you purchase this? 

I'll be looking forward to your response.

Best regards,
Carly

[HpSauce]

It was a remote that came with a Roku Express 3930EU from Amazon.co.uk on 27 May 2022.

[RokuCarly]

Thank you for responding, @HpSauce.

In this case, have you contacted Amazon Support or one of our live Support experts for assistance in replacing the defective remote when you received it? If so, please provide me with the support ticket number so I can check. You may send it via Private Message. (to send a PM, kindly select my username, View Profile, and on the right side of the page, select Send this user a private message.)

Roku provides a limited warranty for the hardware against defects in materials and workmanship under normal use if used in accordance with the provided documentation. Kindly check our support article dedicated to this: Roku Limited Warranty.

Best regards,
Carly