I have had my Roku for just over 2 years. It has never seemed to work properly. For the past year the remote has struggled to keep a charge and now it won't charge or pair. I have had the remote plugged in for more than 48 hours and it still says 0%. Now it is stuck on this screen telling me how to to enter pairing mode however, it is telling me to remove the battery cover and hold the button which is the wrong instructions for this device. It doesn't have a battery cover for me to remove!
I originally purchased from Amazon and after the first 60 days it has never worked well for us. I wish I had returned it sooner but I am actually just now finding this forum.
Not sure if you can help but I really hate this product and I really wanted to love it since I have heard such good things for so long. At this point I just want to get rid of it and find something else.