If the mobile app does the same thing, it's not the remote. You can try a "System restart" from Settings->System or Settings->System->Power (as appropriate), but if you've removed the power briefly it's pretty much the same thing. You should also check for updates under Settings->System.
I had a similar problem, but pressing right on the remote would move past the app icons to the ad on the left side of the Home Screen. I hid most, if not all, of the items listed under Settings->Home screen and that seemed to fix it.
Thank you Renojim. You're a genius!!!!! I updated the software and its back to normal!!!
Have a great day!
