@LA503-
You indicated you have a "Simple Remote" and @RokuCarly answered appropriately. But sometimes users call remotes "Simple Remote" when they really are not.
And as to the "new remote", what remote did you get?
Roku Simple Remote (recently renamed to "Players" remote) is an infrared (IR) remote with no microphone, power, volume, or mute keys. It works with any Roku streaming device, except for Roku Streaming Sticks which have no IR receiver because they are usually used behind the set where IR cannot reach. Roku Players remotes also cannot be used with Roku TVs (and vice versa) because Roku TVs use a different set of IR commands than Roku streaming devices do. Players remotes are not, and cannot be, paired to the Roku -- you just point them at the front of the Roku where its IR detector is and press the buttons.
If, instead, you have a point-anywhere remote that controls via WiFi, it must be paired to the Roku you wish to control. See this Roku article for help in setting up and pairing the remote: https://support.roku.com/article/360011621473
Roku Community Streaming Expert
I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
