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Shortcut keys not working

Roku voice pro remote…the two programmed shortcut keys stopped working. When pressed, I get a message that says something went wrong, please wait a few moments and try again….it’s been doing it for several hours. I tried “re-programming” by holding the button down 5 seconds but nothing happens. Any clue what the issue can be and how to fix it? Thanks so much!!

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Re: Shortcut keys not working

Hi @Sunuvabeach

Thanks for posting in the Roku Community! We're here to help. Have you tried to re-pair the remote and then try again to modify the personal shortcut button on your Roku voice remote? 

If you haven't tried it yet, you can re-pair the remote using the following steps below:

Put your streaming device in pairing mode:

  1. Remove the power cable from your streaming device
  2. Wait at least 5 seconds
  3. Re-connect the power cable
  4. Wait for your streaming device to power on, and the Home screen to appear on your TV screen
  5. Within 30 seconds of seeing the Home screen on your TV screen, put your voice remote into pairing mode

Put your voice remote in pairing mode:

  1. Press and hold the pairing button on your voice remote for 20 seconds. The status light should slowly flash green, stop, and then flash rapidly. When this happens, release the pairing button and your remote will restart.
  2. Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash. If the light does not flash, charge your remote.
  3. Wait for 30 seconds while the remote establishes a connection with your streaming device.

For reference on the next steps, visit our support page: How to create a personal shortcut button on your Roku voice remote

How it goes? Keep us posted.


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